Returns, Exchanges & Cancellations

You can contact our returns team by sending a message to

All items being returned, exchanged or cancelled must be in their original, resaleable condition with all tags intact and in the original packaging (where applicable).

Some products are non-returnable for hygiene reasons.

If you’re not completely satisfied with your purchase, please get in touch and we will do our best to remedy the situation for you.

Returns, exchanges and cancellations can currently be accepted by post to the address supplied on the returns slip in your package. We can also accept returns of items purchased on at any of our five physical stores, provided the item is packaged as if it was going in the post. The team in store will then send it to our warehouse, where the refund process will be initiated upon arrival.

We recommend that all returns are sent using a tracked or signed for service (as well as additional insurance where appropriate) for your own protection. The item remains your responsibility until it is received at our address. The cost of return postage is your responsibilty unless the product is faulty.


Please follow the 'Return an Item' procedure on your delivery documentation for the return of the item you would like to exchange.


Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receipt of the item(s). Upon reception and satisfactory inspection of the item(s), we will issue a full refund to your original method of payment. If you were charged for postage when you originally placed your order, we will be unable to refund this as we have already incurred this cost in posting the item(s) to you (if you received free postage when placing your order, you will be refunded in full without any deductions). Please send an email to, so we know it’s coming and can help you through the process. If an item has already been dispatched, you will have to return it to us.

Read more about the Consumer Contracts Regulations here.

Faulty Items

Under the Consumer Rights Act 2015, you have 30 days from receipt of the goods to notify us that there is a fault with the item. In the unlikely event that you receive a faulty item, please contact us by email quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement and we will attempt to remedy the situation. Please enclose your receipt with the item and return to:

Carryduff Building Supplies Ltd.
116 Hillsborough Road
BT23 6AZ

Read more about the Consumer Rights Act here.

For any other enquiries, please contact our Customer Service team by emailing